Sr Manager, Solution Readiness

Department Overview

This role will join the IOM Segment Technology Team as Senior Manager – Solution Readiness supporting the IDL markets. You will be responsible for the build readiness of our key restaurant technology initiatives that will help deliver a better experience for our customers and ensure our market segment is adopting and embracing global technology solutions. This role is responsible for driving Market 0 and BAU initiatives across the IDL segment. Combining strategic adoption management, issue resolution, and governance oversight with strong stakeholder engagement across markets and global teams. Acting as a trusted advisor and escalation point, this role ensures alignment on scope, timelines, and priorities, while providing clear reporting and KPI-driven insights to leadership.

Duties

Adoption & Change Management

• Own E2E adoption strategy for Market 0 and BAU operations within the IDL segment.
• Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases
• Identify adoption barriers and implement corrective actions.
• Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer

HOC Planning & Issue Management

• Lead HOC preparations for each market, aligning on scope and timelines for releases
• Coordinate cross-functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning
• Monitor scope changes and communicate impacts to stakeholders ahead of release milestones
• Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles
• Track progress to closure and escalate blockers when necessary

Process Governance

• Establish and maintain governance frameworks across adoption, release management, and issue resolution
• Ensure compliance with agreed processes and standards during HOC cycles
• Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution

Stakeholder Management

• Build and maintain strong relationships with market stakeholders and global teams
• Handle escalations effectively, ensuring timely resolution and clear communication
• Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions
• Act as the central point of contact to ensure alignment between local market needs and global strategy
• Ensure accurate reporting on status and scope requirements internally
• Manage leadership reporting to provide clarity on release progress, risks, and blocking issues
• Present insights and recommendations to leadership based on KPI and governance metrics

Qualifications

• Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
• Proficient technical leader with hands-on development and deployment experience
• Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders
• Experience collaborating with team members across a complex and global matrix organizational structure
• Experience working on projects that span multiple organizations, geographies and business units
• Experience in Agile product development and deployment
• Deep understanding of restaurant technology in quick service restaurants industry
• Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
• Experience handling technical priorities and delivering strategic initiatives
• Active coach and mentor whose goal is to grow and improve team member